Refund policy
At PrimeRêve, we want you to love what you ordered. If something isn't right, we're here to help.
Returns We accept returns within 7 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
The following are not eligible for return:
- Items damaged due to misuse or improper handling
- Products returned after 7 days of delivery
- Items without original packaging
How to Initiate a Return Email us at primerouteagencies@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Refunds Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds will be processed within 5–7 business days to your original payment method.
For Cash on Delivery orders, refunds will be issued via bank transfer. Please share your bank details when raising a return request.
Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 48 hours of delivery with a photo and we'll make it right promptly.
Non-Returnable Categories For hygiene reasons, the following cannot be returned once opened:
- Baby care products (nail grinder kits, etc.)
- Pet grooming tools (brushes, steam brushes)